THURSDAY THOUGHTS! – World Book Day – what are you reading?

darwinThis was a question asked by the Chartered Management Institute last month, of future leaders.  The CMI launched an essay competition for those under 30, focussing specifically on this question.  For any future young leaders amongst our readers, the competition can be found HERE.  The deadline for submissions is 15th March 2014.

Management and leadership competence and development has been a long-time interest of mine.  Keeping up to date with current thinking is hugely important to Aresko generally is I am to be able to add value to any client situation.

So, given its World Book Day today, I thought it would be timely to share what we are currently reading to enhance our thinking AND declare what our favourite management text is, and why.

I am currently reading: “Lean In” by Sheryl Sandberg, the Chief Operating Officer at Facebook (previously Google and the US Treasury Department).  It’s about her story of women, work and the will to lead.  It starts with her experiences as a senior executive at Google in her first pregnancy and outlines (now) obvious workplace modifications to enable organisations to keep the skills and experience of pregnant female employees – of whatever level.  It continues in this vein, outlining why some and not others “lean in” and tackle issues in the workplace which make things better for bigger numbers of people, i.e. leadership examples.  It’s a marvellous account of  the value of women vis a vie the context of the workplace being male oriented.  I like the book a lot and it never ceases to amaze me why many women shy away from leadership roles in the way that men never would.  I’ve always been a bit of a “I-feel-so-strongly-about-that,-I’m-going-to-do-anything-I-can-to-make-it-better” kind of woman.  Many moons ago, my dear Dad called me “goal orientated” and it was the first time that phrase had ever touched my young years.  Little did I know it would form the majority of my professional life experiences in the future!

Again, many moons ago (2001 to be precise as I rediscovered the book today and when opening it found I had written my name and the date on the inside cover.  This is a habit I have with books, it plants them firmly in a specific time of my life), I read a tiny little book called:  “Who Moved My Cheese” by Dr Spencer Johnson.  I read it just because I was told to read it.  It was on my reading list for my MBA which I was undertaking at the time.  I opened it with trepidation and discovered a fabulous little story of how to cope and deal with change.  Cheese being a metaphore for whatever the big thing is in your life that you desperately want and need to happen at the time.

It is 73 pages of big writing which had a profound inspiration on my future career pathway.  You can read it easily in an hour or two and I will promise you, you will read it many times thereafter.  Personally, I’ve probably read this about a dozen times now.  I’ve moved house 3 times since I first read it and its always been in the “must not lose” box when packing.

It’s the story of some mice in a maze trying to find the cheese.  It explains why some are more successful than others at the task and the wider application of the messages it contains is never-ending!  I would love you to read it too and let me know what you think.

What are you currently reading and influenced by?  What would be your pivotal framework for that essay we talked about at the beginning of this post, if you were (or indeed you are) entering that competition?

THURSDAY THOUGHTS! – Is it time for an intervention with your team?

Teamwork-quotes-1A Training and Development Society survey received responses from 230 HRD executives about the results of teamwork. The survey found that as a result of introducing team working:

  • Productivity improved in 77% of organisations
  • Quality improvements due to teamwork were reported in 72%
  • Waste was reduced in 55%
  • Job satisfaction improved in 65%
  • Customer satisfaction improved in 55%

Tom Peters, in one of my favourite books, “Thriving on Chaos: Handbook for a Management Revolution” said:

“I observe the power of the team is so great that it is often wise to violate common sense and force a team structure on almost anything.”

However, if we look at the reverse side of the research findings quoted:

  • 23% of organisations saw no increase in productivity
  • 28% did not enjoy quality improvements
  • 45% did not reduce waste
  • 35% did not experience improved job satisfaction
  • 45% saw no increase in customer satisfaction
The more that teams remain immature groups, the less the benefit 
derived from a team approach.

So what are they NOT doing which the others are?  What this says to me is that simply putting groups of individuals together does not guarantee that they will work as a team, it is merely the start of something!  Meredith Belbin, the great master of analysing the elements necessary for great teams, said:

“A team is not a bunch of people with job titles, but a congregation of individuals, each of whom has a role which is understood by other members. Members of a team seek out certain roles and they perform most effectively in the ones that are most natural to them.”

The process of moving from a group to a team can be complicated and takes time. Many a naive Director has thought that throwing a bit of the budget at an away-day once or twice a year will do it.  IT WON’T!  It takes a great deal more effort than that, and much activity between away-days to build a “team”.

The “more effort” I refer to above are called “interventions” and these are deliberate specialist activities or processes which introduce change into peoples’ thoughts, feelings and behaviours. The overall objective of an intervention is to identify, illustrate and then treat progress-destructive behaviour.  It does this by analysing how that behaviour affects individuals, groups, issues and progress and co-produces ways to overcome it. Monitor and measure these interventional activities and you will see what is currently happening (reality check), then be part of creating your own imaginative ways to change or eliminate those weaknesses.

And guess what?  Aresko specialises in these interventions 🙂  Contact us for a discussion about how you want to go about strengthening your team in 2014.

THURSDAY THOUGHTS: How do you best learn?

vakEveryone learns best in their own way, and as time becomes more and more scarce, knowing your preferred learning style is vital if you are to make the most of that scarce time.  Do you like to listen to lectures or “how to” explanations; do you prefer to watch someone else do something first and learn from others experiences; do you like to read lots of books or papers and absorb the theory before trying to put it into practice; or do you like to get on with it and learn from how it evolves in real time?

My preferred analytic for determining learning styles is the Honey and Mumford Learning Style Inventory, combined with a  360 exercise. And if you have a team that needs to learn and develop as a group, these ingredients are excellent for illustrating scorings across a diversity of styles, and then designing high impact and longer lasting learning opportunities for everyone.

Individuals who have experienced a varied/generalist career pathway might if continual professional development has been a feature of their careers and subsequently embedded in their workplace, display very narrow but strong groupings (scores) for three out of the 4 recognised learning styles.  Some call this general roundedness in managerial learning terms and/or easy adaptability to new situations.  Pressure is usually welcomed by these individuals and they thrive on it.

Big swings and/or large discrepancies between strong preference and low or very low preferences show a developmental learning need if stress from vastly competing environments is to be avoided.

Therefore, one strong preference and 3 neatly grouped lesser preferences, ideally around the 10 or more mark indicates a highly adaptable individual.  Adaptable individuals are fairly mobile and very definitely sought after in the modern workplace.

However, a score below 10 could be considered a blind spot and blind spots are very much developmental areas if identified.

To find out your individual preferred learning style, or to book a team exercise in order to get the most out of future learning initiatives, get in touch here.  There is no need to waste money any longer on ill-fitting learning which produces no lasting value.  Let us do this analysis for you and maximise future value for money and development.

THURSDAY THOUGHTS! – Do you have three wishes?

threewisheslogoWhat is it that, if someone could grant you three wishes, you would wish to change in work tomorrow?  What are the issues which would make your professional life more enjoyable, productive or satisfying?

Would it surprise you to know that, without even knowing what they are, you are the author of making them happen?  There is absolutely no use worrying over things outside of your control, so act on those things that are within your control instead and I assure you that you will feel better about it.  Having  a good problem solving strategy in your pocket has been proven to underpin better health and enhanced self-esteem. So its win-win whichever way you look at it.

Coping mechanisms come in all shapes and sizes but roughly fall into three main groups:

  • Appraisal-focused strategies occur when the person modifies the way they think, for example: employing denial or distancing oneself from the problem. People may alter the way they think about a problem by altering their goals and values, such as by seeing the humour in a situation: some have suggested that humour may play a greater role as a stress moderator among women than men.  It’s a well known point that if you change the way you look at things, then the things you look at will change too;
  • People using problem-focused strategies try to deal with the cause of their problem. They do this by finding out information on the problem and learning new skills to manage the problem. Problem-focused coping is aimed at changing or eliminating the source of the stress. They ask loads of questions in any conversation to try and extract as much detail as they can.  They are born investigators and the very best problem-focussed folk follow a recognisable pattern of:
  1. define the problem
  2. gather relevant information
  3. identify possible causes
  4. identify possible solution
  5. test possible solution
  6. would out solution
  7. make a decision
  8. monitor results
  • Emotion-focused strategies involve releasing pent-up emotions, distracting oneself, managing hostile feelings, meditating or using systematic relaxation procedures. Emotion-focused coping is oriented toward managing the emotions that accompany the perception of stress.  For those choosing these kinds of strategy, a good grasp of emotional intelligence is required. You will  need to know and understand the 5 elements of EI:
  1. self awareness – understand yourself, your strengths and weaknesses and how you appear to others
  2. self regulation – master the ability to control yourself and think before you act
  3. motivation – know what your drive to succeed is grounded in
  4. empathy – master understanding other peoples’ viewpoints, whether or not you agree with them, appreciate where they are coming from and understand how they reach their conclusions
  5. social skills – develop your interpersonal and communication skills towards others.

Typically, people use a mixture of all three types of coping strategies, and coping skills will usually change over time. All these methods can prove useful, but some claim that those using problem-focused coping strategies will adjust better to the challenges they will inevitably face over time, particularly when promoted and issues become more complex and often multi-faceted.  Problem-focused coping mechanisms may allow an individual greater perceived control over their problem, whereas emotion-focused coping may sometimes lead to a reduction in perceived control.

It’s useful to master them all in due course.  A great coach can help of course 🙂

THURSDAY THOUGHTS! – Love or loathe Resource Investigators?

RIWith the opening of the Llandovery Hub (see last blog post), brings a great opportunity to get together with other small local business folk.  It provides a place to meet and mingle and secure a professional working environment with all modern office conveniences.  This pitches very well to the Belbin Team Role called Resource Investigator, of which I am one 🙂  So when I was contacted about it, it immediately sparked my imagination as to what was possible and I’m all over it like a rash!

So what are my RESOURCE INVESTIGATOR characteristics then?  We are relaxed, sociable and gregarious, with an interest that is easily aroused (one phone call got me hooked on the concept). We are good at communicating with people both inside and outside the organisation. We are natural negotiators and are adept at exploring new opportunities and developing contacts. Our responses tend to be positive and enthusiastic, though we are prone to put things down as quickly as we pick them up.

The RESOURCE INVESTIGATORS are usually the team members who go out of the group and bring ideas, information and developments back to it from all over the place. We have an ability to think on our feet and to probe others for information. We make friends easily because of our own outgoing and very amiable nature. We are rarely in our offices, and when we are we are probably on the telephone. I have numerous examples of this when I was corporate office bound!  Always popping to see someone and check something out.  In fact, the receptionist once made me a sign for my door for when I was on the phone which said: “don’t even think about knocking” which was a joke, as my door was always open and I would often flag folk to come in whilst talking to someone else!  We are the teams’ salesmen, diplomats and liaison-officers; always exploring new possibilities in the wider world outside. Our ability to stimulate ideas and encourage innovation by this activity would lead most people to mistake us for ideas people, but we rarely have the radical originality that distinguishes the PLANT. Interestingly, my other team role is indeed Plant, so I often have whacky ideas too.  Just how difficult could I have seemed so some others in the office who craved peace and quiet?

Without the stimulus of others, for example in solitary jobs, RESOURCE INVESTIGATORS can become easily bored, demoralised and ineffective.  This is precisely why the Llandovery Hub is, in my mind, a fine asset to our community.  But I would say that wouldn’t I, being a resource investigator! So I love the idea and will definitely use the facility as I need to be around others and others instil the necessary discipline in me to focus and produce, otherwise I will float all over the place having a lovely time talking to loads of folk, but I will lack productivity.

Conversely, I’m hearing that the organiser of this fine facility is experiencing some criticism from others in the local community (are they Monitor Evaluators who can be characterised as overly critical and slow moving?) who merely see this as another office and are asking why people need an office if they have one at home etc?

I suspect a local initiative has suffered from a little lack of concept selling as its much, much more than merely “another office”. Have you come across an annoying resource investigator in your time and which characteristics have particularly challenged you in your day-to-day work? Could your team have succeeded (in your view) without one and if so, why do you think this?

THURSDAY THOUGHTS! – Is it the era of the “Teamworker”?

abdicationAbdication is currently fashionable – so it seems.  In Belbin terms, is it the era of Teamworkers?  Lets look at each Belbin role, one a week for the time being, and interpret it in the context of whatever is happening this week.

There have been some notable abdicators in the past.  But they aren’t all Teamworkers! Queen Beatrix of the Netherlands has done it; the Pope did it for the first time in Vatican history; even Alex Ferguson recently handed over his long-held crown.  Last night The Apprentice adopted the trait, and we saw the sacking of Jason Leech who abdicated his Project Manager role for the “good of the team’s success” but in the face of a clear case of extreme-Shaper-bullying.  Teamworkers are diplomatic, popular and routinely avert friction. They are sensers and always try to please other people’s needs. That was certainly Jason’s motivation for his abdication last night.

Teamworkers will make other colleagues feel better about being dumped on or being hurt by something another has said.  We saw this in action last night as Jason articulated why he was buckling to Luisa’s (Shaper?) techniques.  Every team needs a Teamworker, but are they exploited and can they reach the leadership heights of being the Number One?

Do you see abdication as a noble gesture in certain circumstances, or do you see it as the easy way out of an uncomfortable scenario?  However you see it, will say something about your preferred Belbin Team Role, how you fit into any team and what your preference for the role you play within it, is.

In a professional world, this is closely related in my view, to how people are valued for what they are doing.  I’ve seen it many times: extroverts who require fast and timely feedback as to how they are doing will, under severe stress, pick up their teddies and walk if they feel unrecognised and undervalued for their personal contributions.  Feeling valued is a KEY INDICATOR of job performance after all.

Teamworkers are people oriented, so they feel valued when they receive recognition for looking after things: feelings; people; tasks etc. They are popular folk, very capable in their own right but tend to prioritise team cohesion and helping people get along over anything else.  They have tendencies of being indecisive, and are often uncommitted during discussions and decision making.  Sounds like a Jason description doesn’t it?  They are NOT weak people, never make that misinterpretation.

Shapers are action oriented people who feel frustrated in the absence of action.  They are hugely challenging individuals, extroverted, and constantly question the norm, often highly argumentative and they see themselves as courageous in pushing forward in circumstances where others feel like stopping – we certainly saw this last night.  They often offend others feelings yet fail to see it happening in a haze of their own red mist.  Very much Luisa – professional maturity and lifelong learning can (and will) temper this.  It’s usually called “experience”.

Upon his sacking, Jason quoted Nietzsche by saying: “when you’re battling with monsters, be sure you don’t become a monster yourself.”  I loved this because it says much for his Teamworker traits in how he sees Shapers.  There is no room for monsters in the workplace – Shapers need to learn self awareness and more than anything else, value team diversity and what others bring, but most of all be able to be adaptive to situations in order to bring the best out in others, not to walk all over them.

If you want to learn how to construct  and then manage a high performing team, recognising all the value the core but different role traits play in producing high performing teams, give us a call for a full Belbin analysis of your current team – and lets start turning that into a high performing team sooner rather than later: 01550 720902 / 07932 641313 will start that process today.

THURSDAY THOUGHTS! – How do you demonstrate your personal qualities?

We’ve often talked about leadership qualities through this blog and this week we do so again, with  no apologies.  This blog is about improving your personal contribution in the workplace and leadership is just one domain of that menu.

Effective leadership requires individuals to draw upon their values, strengths and abilities to deliver high standards of service. To do so, they must demonstrate effectiveness in:

  • Developing self awareness by being aware of their own values, principles, and assumptions, and by being able to learn from experiences
  • Managing yourself by organising and managing themselves while taking account of the needs and priorities of others
  • Continuing personal development by learning through participating in continuing professional development and from experience and feedback
  • Acting with integrity by behaving in an open, honest and ethical manner.

Look at statements below:

On the scale next to each statement, choose a rating that reflects how frequently it applies to you then total your scores after each domain and reflect on how you have scored yourself.

Screen Shot 2013-05-08 at 09.45.58

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This interesting exercise will stand you in good stead for the first part of any future leadership assessment programme.

THURSDAY THOUGHTS! – Are you a problem child or a superstar?

Get 360Spotting potential and developing yourself or those in your teams take a certain degree of judgment and a whole lot of effort! To avoid developmental activity is to contribute to raising problem children.  There is absolutely no reason why everyone, with developmental help and an atuned sense of professional self awareness, cannot all be rising stars for the organisation’s they work for.  Aresko can help, in all sorts of ways.  The first step is usually a vitally important 360° feedback exercise.  This exercise can help to spot where on the matrix below you might be now, and it can give us some developmental ideas on the way to affect the shift into “Superstar” status.  So what are you waiting for?

Here are a few tips for managing your team now:

BACKBONES:

High performance, low potential. Give recognition for good work, use to coach others, do they really have no potential? (Use Aresko for development purposes)

ICEBERGS:

Low performance, low potential. Could contain potential stars and backbones.  Counsel, establish trust, agree aims, and take action to help, including outplacement if best. (Contact Aresko for strategies to improvement)

STARS:

High performance, high potential. Agree challenging work to stretch them.  Coach and mentor (Aresko supplies both services!).  Agree projects and career development.

PROBLEM CHILDREN:

Low performance, high potential.  Counsel (boredom or low challenge?)  Inspire, motivate, encourage and reach potential. (Contact Aresko for improvement strategies and assistance).

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So were are YOU on this grid?  Where would you put your TEAM MEMBERS?  Is it where they see themselves?

The gap that this final question will inevitably reveal is where a 360 exercise can really help. The result will be inevitable improvement – for both of you 🙂

THURSDAY THOUGHTS! – Do you keep a reflection diary?

Self-improvement is grounded in honest reflection.  Unless you can be honest with yourself, about your own performance/behaviour/attitude/actions, then you will always be fighting a losing battle on achieving the sort of professional self-improvement, which others will see and be appreciative of.

Try this snakes and ladder approach to keeping a reflection diary.  Keep it simple, don’t overdo the compilation or you will avoid doing it again, and then print them out and store them for future review.  What gets written down,  will maintain your future attention, and this way you will have a true portfolio for all your appraisal conversations in the future.

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  • Each stage is optional – seek feedback as often as possible
  • Write only what you want, and when you want
  • Date each entry – you will need to review over time
  • Use this “root” template for each issue/event – it should become routine
  • Keep in a ring binder for ease of review, and revisit it at least twice a year

If, like many, you prefer a spreadsheet workbook approach to this, I’ve put together a template for you here:  THURSDAY THOUGHTS! (3) WORKBOOK.  Whatever floats your boat is useful, but most of all, do compile one and let me know how useful you found this simple technique.

THURSDAY THOUGHTS! – Do You NYFO?

social-networkWith thanks to Peggy Edwards for spotting an article about this on LinkedIn recently.  It’s about networking and the application of something Dr. Marla Gottschalk calls the 70:20:10 rule.

So then, are you a natural networker?  Most people aren’t – it’s a learnt behaviour – so there is no shame in answering “no” to that one.  Even I, being an “off the scale E in MBTI terms” find networking almost boring at times.  So when Harvard tells everyone to NYFO (network your face off), I laugh and look for a  purpose in every single networking contact I make.

Dr Gottschalk talks of the 70:20:20 rule.  What is that I hear you ask?  Well, you control the invited guests you network with rather than being flung into a context where you know nobody and feel like you know nothing. That’s a scenario which many find paralysing to be in.

This is a simple guide to networking, for those less keen to be as overt or exhibitionist as us extroverts:

The ‘Given” 70% Group – Create this group from those you already know, those who work within your core context, or those whom you know have a similar role your yourself.  Chose those you feel confident to talk to and ask about their  roles, organisations or issues in the first instance.  The best opener is to ask about the particular challenges they are currently facing – this will give you a whole new perspective, which is always worthwhile.

The Chosen 20% – The “jewel” group.  These folk work in areas adjacent to yours.  Those you need to build a relationship with.  They may be customers, stakeholders, suppliers, contractors etc.  This will widen your reach and provide a go-to network for speed of feedback, strength of relationship and an even wider perspective on a users or stakeholders view of your area. These folk are absolutely invaluable to you.  Spending time talking to them is never ever wasted.

The Bonkers 10% : The Outrageous Gang.  Reach out, unpredictably, to those operating in areas that just interest you.  Just feed your passion for learning.  This is not as bonkers as it sounds .  Take Steve Jobs of Apple for example.  He reached out and showed an interest in Hewlett Packard’s mouse and windows operating system when the Hewlett Packard New York Board failed to see the relevancy and future opportunity it presented.  Jobs made the approach and was given permission by the Board to take the technology, ideas and information.  From this, he reverse engineered, as a basis for Apple computers.  His for free!!!  He didn’t do too bad out of that networking episode did he?   I bet the Hewlett Packard New York Board are kicking themselves all the way to mediocrity.

Networking is very much about expanding horizons.  If you aren’t doing this, you might as well be professionally dead!